Windermere House
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds61
- SpecialismsCaring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Physical disabilities, Sensory impairment
- Last inspected2022-02-08
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STAGE 4 — RESEARCHING CARE HOMES
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Most of us will view care homes the way we view houses, impression, atmosphere, the feeling in the corridor. We go home, try to remember what we saw, and make a permanent decision from a blurred memory.
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The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement65
- Food quality65
- Healthcare72
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2022-02-08
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the June 2024 inspection. This domain covers care planning, dementia-specific training, healthcare access, nutrition, and how well the home applies best practice. Dementia is listed as a formal specialism, which means inspectors expected to find evidence of appropriate expertise. The available published text does not detail what training staff have received, how care plans are written or reviewed, or how the home manages GP and specialist access.Is this home caring?
The Caring domain was rated Good at the June 2024 inspection. This is the domain most directly connected to what families notice on a visit: whether staff are warm, whether your parent is addressed by their preferred name, whether care is given without rushing, and whether privacy and dignity are protected. The available published text does not include specific inspector observations, resident quotes, or relative feedback to illustrate what good caring looked like in practice at Windermere House.Is the home responsive?
The Responsive domain was rated Good at the June 2024 inspection. This domain covers whether the home provides activities that are meaningful to individuals, whether it responds to complaints, and whether end-of-life wishes are planned and respected. The home lists dementia, physical disability, and sensory impairment as specialisms, which means the inspection would have considered whether the home adapts its offer to people with varying needs and abilities. The available published text provides no specific detail about the activity programme, individual engagement, or how the home handles complaints and end-of-life care.Is the home well-led?
The Well-led domain was rated Good at the June 2024 inspection. A named registered manager, Ms Vicky Louise Taylor, is in post, and a nominated individual, Mr Kevin John Groombridge, holds organisational accountability through the provider Silverlake Care 2 Limited. This is the home's first inspection, so there is no trend data to indicate whether quality is improving or declining. The available published text does not detail the manager's tenure, staff turnover rates, the governance systems in place, or whether staff feel empowered to raise concerns.
Source: CQC inspection report →
What the evidence base says
The care team supports residents with sensory impairments, physical disabilities and dementia. They're equally experienced with younger adults who need residential care and those in their later years, making this a genuinely inclusive environment. For families navigating dementia, Windermere House provides specialist support that recognises how this condition affects each person differently. The team works to maintain familiar routines and connections that help residents feel secure. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Windermere House was rated Good across all five domains at its June 2024 inspection, which is a solid foundation, but the published report text contains limited specific observations, quotes, or direct evidence to push scores higher with confidence.
Homes in South East typically score 68–82.Worth a visit
Windermere House on Guildford Road in Horsham was rated Good across all five domains at its most recent inspection, carried out in June 2024 and published in August 2024. The home is registered for 61 beds and lists dementia, physical disabilities, and sensory impairment among its specialisms. It is run by Silverlake Care 2 Limited, with a named registered manager and a nominated individual in post, which suggests a stable formal leadership structure. The main limitation of this report for families is that the published inspection text contains very little specific detail: no direct quotes from residents or relatives, no inspector observations of care in action, and no breakdown of staffing ratios, activity programmes, or food quality. Good ratings are genuinely positive, but they cannot substitute for what you will see and feel during a visit. When you go, ask to see last week's actual staffing rota (not a template) and count how many permanent staff are named on the night shifts. Ask specifically what one-to-one engagement looks like for a resident with advanced dementia who cannot join group activities. Those two questions will tell you more than any rating.
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In Their Own Words
How Windermere House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care for diverse needs in leafy Horsham
Compassionate Care in Horsham at Windermere House
When you're searching for care that can adapt to complex or changing needs, Windermere House in Horsham offers a reassuring range of specialisms. This South East care home welcomes residents of all ages, creating a community where different generations and abilities come together. Whether your loved one is under 65 or navigating their later years, the team here understands that good care means seeing the whole person.
Who they care for
The care team supports residents with sensory impairments, physical disabilities and dementia. They're equally experienced with younger adults who need residential care and those in their later years, making this a genuinely inclusive environment.
For families navigating dementia, Windermere House provides specialist support that recognises how this condition affects each person differently. The team works to maintain familiar routines and connections that help residents feel secure.
“Sometimes the right home is one that can grow and adapt with your loved one's journey. Why not arrange a visit to see if Windermere House could be that place?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Windermere House was rated Good across all five domains at its June 2024 inspection, which is a solid foundation, but the published report text contains limited specific observations, quotes, or direct evidence to push scores higher with confidence.
Homes in South East typically score 68–82.Worth a visit
Windermere House on Guildford Road in Horsham was rated Good across all five domains at its most recent inspection, carried out in June 2024 and published in August 2024. The home is registered for 61 beds and lists dementia, physical disabilities, and sensory impairment among its specialisms. It is run by Silverlake Care 2 Limited, with a named registered manager and a nominated individual in post, which suggests a stable formal leadership structure. The main limitation of this report for families is that the published inspection text contains very little specific detail: no direct quotes from residents or relatives, no inspector observations of care in action, and no breakdown of staffing ratios, activity programmes, or food quality. Good ratings are genuinely positive, but they cannot substitute for what you will see and feel during a visit. When you go, ask to see last week's actual staffing rota (not a template) and count how many permanent staff are named on the night shifts. Ask specifically what one-to-one engagement looks like for a resident with advanced dementia who cannot join group activities. Those two questions will tell you more than any rating.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Windermere House measures up against the other homes you’re considering. Free account.
In Their Own Words
How Windermere House describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Specialist care for diverse needs in leafy Horsham
Compassionate Care in Horsham at Windermere House
When you're searching for care that can adapt to complex or changing needs, Windermere House in Horsham offers a reassuring range of specialisms. This South East care home welcomes residents of all ages, creating a community where different generations and abilities come together. Whether your loved one is under 65 or navigating their later years, the team here understands that good care means seeing the whole person.
Who they care for
The care team supports residents with sensory impairments, physical disabilities and dementia. They're equally experienced with younger adults who need residential care and those in their later years, making this a genuinely inclusive environment.
For families navigating dementia, Windermere House provides specialist support that recognises how this condition affects each person differently. The team works to maintain familiar routines and connections that help residents feel secure.
“Sometimes the right home is one that can grow and adapt with your loved one's journey. Why not arrange a visit to see if Windermere House could be that place?”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
